Returns

Refund Policy

We are unable to accept returns or exchanges for items. All purchases are final.

All embroidery items are custom-made to order, which means each piece is created specifically for you. Because of this, we do not accept returns, exchanges, or issue refunds.

Please double-check all order details (including spelling, sizing, colors, and design) before placing your order. If there is an error on our part, we will gladly work with you to make it right.

Thank you for supporting our small business and understanding that each custom piece is made with care just for you.

Incorrect or Damaged Product

If you receive an incorrect or damaged item, please contact us within 14 days with your order number & a photo of the item. Please allow 2-3 business days for your inquiry to be reviewed by one of our customer service representatives. Our office hours are Monday through Friday 9 AM to 5 PM PST.